Monday Musings: “Your Books Are So Good, I Shouldn’t Have to Pay for Them.”

My publishing company has been plagued with serial returners (scammers) on Kindle, although I could not prove this is what was happening. Someone would just happen to purchase all the books we publish by a particular author, then return them. Now one such person has gone public to berate an author for not making their books free, thereby forcing the reader in question to go through *all the effort* of actually having to return them, since they cannot afford all the books they purchase. Read on for the result…

And So On...

This happened to an author of my acquaintance. She got an email from a “fan” and the gist of it was this:

Dear Ms. Author.

I really like your books. I think they are well-written and I enjoyed reading them. (So far, so good, right? Hang on.) However, I have returned them all because you priced them at $0.99 to $2.99, and that is too much to pay for them. I can’t afford to pay that much for a book, even though I liked it. In the future, can you make sure you make all your books free so I don’t have to return them?

And, when the author in question blocked this “fan” (and it seems, reported her as an abuser of the return system on ebooks), she sent another email chastising the author for blocking her and forcing her to open a second account (presumably to harass the…

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